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| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
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Catering & Hospitality
0
Construction, Property
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Customer services
0
Defence/Armed Forces
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Engineering, Manufacturing 0
Graduate, Trainees
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Legal
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0
Restaurant & Food Service 0
Sales
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0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
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Section: Management consultancy Vacancy 1444 |
| Post:SERVER |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
NESTLE NESPRESSO S.A
Nespresso USA is one of the fastest growing operating units of the Nestle Group - world`s leading food & beverage Company. Nespresso USA is a key player in portioned coffee.
We are currently seeking a Full-Time Server for our Madison, NYC location. We are in need of a person with strong customer service and experience working in a fast pace environment. The person must also have eloquent, sophisticated, positive and passionate nature about helping people and resolving problems.
MAIN RESPONSIBILITY
Sales and Service to our customers
• Lead the potential/existing consumer to experience the Nespresso System as the best in cup quality portioned coffee
• Advise potential/existing customers on the source of our coffee, grand-crus, the value chain and final in cup portioned served to them
• Deal with the guests as a ‘Nespresso Coffee Expert’ to back up the service teams at the Boutique & Bar
• Contribute towards the conversion of customers to Nespresso Club Members for life and Brand Ambassadors
• Act as a strong bridge, connection between the Nespresso Brand, Team and our customers and harness customer feedback into continuously improving/adding value to our recipes, operations and SOPs
Operational Accountabilities and Key Tasks (Boutique & Bar)
• Actively contribute towards the design and preparation of Menu’s, recipes, promotions/offers. Develop and demonstrate ‘Latte-Art’
• Manages the Bar Operations in terms of inventory/stocks and replenishments, preparation area, tools and bar equipment i.e. ready and complete at all times.
• Ensure compliance and quality standards in keeping with the Standard Operating Procedures (SOPs) including Food Safety & Hygiene
• Open and close the daily bar/operations including cash and stock handling
• Involved in the process of shift/work planning
• Responsible for completion (accuracy & quality) of daily, weekly, monthly reports
• Participate in team meetings and contribute with new ideas and suggestions to further improve our operations continuously
• Helps manage/support peaks and lows in our daily/weekly operations
• Work in shifts and support special events.
• Prepare all the drinks with respect of the standard
• Service on the table during the lows activities.
PR & Events
• Represent Nespresso as the ‘coffee expert’ at events (on site and off-site) as per guidelines
• Advise the agency and team to define/design special events to achieve specific objectives
Training and Coffee Education
• Constantly upgrade one’s knowledge on coffee, recipes and the Nespresso system
• Use the available knowledge (own and Nespresso) to train the team
• Invest time and be available to educate customers/Nespresso Club members
• Work with the Barista Association/Barista Mentors, Barista Academy
REQUIREMENTS
Education
• Minimum High School/graduate
Experience
• 2 years customer service experience in retail/hospitality/restaurant
Skills/Competencies/Attributes
• Customer & Service Oriented
• Punctuality and discipline including hygine /foodsafety
• Excellent Presentation, Communication & Interpersonal Skills
• Pleasing personality as an ambassador of Nespresso (premium positioning)
• Proactive and responsive to anticipate and fulfill customer needs
Languages:
• Fluency in local languages is required. Knowledge of regional language and English will be an advantage
Must be able to work weekends and late shifts.
EOE
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
Îêñàíà Ïåòðîâíà
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| Email: |
personal@mayetok.com
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| Phone: |
8 (044) 406-35-37
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Publication date: 2009-11-26 06:41:15
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